Support
Find the answer to a common question below. If it does not help, write to faizanst05@gmail.com and include your iPhone model, your iOS version and the app version, which you can find in Settings under About.
Captions say the caption server is offline
- Check that the caption server is running and that its address is set in the Captions panel, under Advanced options.
- If the server is on your own network, your iPhone must be on the same network.
- The app cannot reach a server on another network, and it cannot reach an address that is not set.
Captions are slow or stop
Captions are made by the caption server, and long clips take longer. Keep the app open while captions are being made. You can cancel a job at any time.
Exporting fails or stops
- Free some space on your iPhone. Export needs room for the new video.
- Check that Clipwright has permission to add photos. Allow it in the Settings app if it does not.
- Try a lower export quality in Settings, then export again.
Recording a voiceover does not start
Allow the microphone for Clipwright in the Settings app, then try again.
I want my data removed
Delete projects in the library, remove copies in Settings, or delete the app. See section 8 of the privacy policy.
Contact
Write to faizanst05@gmail.com.